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IEEE Recommended Practice for the Evaluation of Artificial Intelligence (AI) Dialogue System Capabilities
IEEE Std 3128-2025
Year: 2025
IEEE - The Institute of Electrical and Electronics Engineers, Inc.
Abstract: An evaluation framework for the intelligence capabilities of artificial intelligence (AI) dialogue systems such as chatbots, consulting terminals, or operation interfaces is established in this recommended practice. The recommended practice classifies the intelligence capabilities of an AI dialogue system into three categories—cognitive intelligence, emotional intelligence, and system completeness. For each class, the capabilities are subdivided into five intelligence levels, from the lowest level L1 to the highest level L5, with the performance criteria clarified at each level by an evaluation checklist.
Subject: emotional intelligence
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IEEE Recommended Practice for the Evaluation of Artificial Intelligence (AI) Dialogue System Capabilities
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| contributor author | IEEE - The Institute of Electrical and Electronics Engineers, Inc. | |
| date accessioned | 2025-09-30T23:08:16Z | |
| date available | 2025-09-30T23:08:16Z | |
| date copyright | 28 March 2025 | |
| date issued | 2025 | |
| identifier other | 10944541.pdf | |
| identifier uri | http://yse.yabesh.ir/std;jsein=autho162/handle/yse/348551 | |
| description abstract | An evaluation framework for the intelligence capabilities of artificial intelligence (AI) dialogue systems such as chatbots, consulting terminals, or operation interfaces is established in this recommended practice. The recommended practice classifies the intelligence capabilities of an AI dialogue system into three categories—cognitive intelligence, emotional intelligence, and system completeness. For each class, the capabilities are subdivided into five intelligence levels, from the lowest level L1 to the highest level L5, with the performance criteria clarified at each level by an evaluation checklist. | |
| language | English | |
| publisher | IEEE - The Institute of Electrical and Electronics Engineers, Inc. | |
| title | IEEE Recommended Practice for the Evaluation of Artificial Intelligence (AI) Dialogue System Capabilities | en |
| title | IEEE Std 3128-2025 | num |
| type | standard | |
| page | 34 | |
| tree | IEEE - The Institute of Electrical and Electronics Engineers, Inc.:;2025 | |
| contenttype | fulltext | |
| subject keywords | emotional intelligence | |
| subject keywords | chatbot | |
| subject keywords | AI dialogue system | |
| subject keywords | intelligence levels | |
| subject keywords | IEEE 3128 | |
| subject keywords | cognitive intelligence | |
| subject keywords | AI | |
| subject keywords | system completeness | |
| subject keywords | artificial intelligence dialogue system | |
| identifier DOI | 10.1109/IEEESTD.2025.10944541 |