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ISO 10008
Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions - First Edition
| contributor author | ISO - International Organization for Standardization | |
| date accessioned | 2017-09-04T18:36:33Z | |
| date available | 2017-09-04T18:36:33Z | |
| date copyright | 2013.06.01 | |
| date issued | 2013 | |
| identifier other | JLJNDFAAAAAAAAAA.pdf | |
| identifier uri | http://yse.yabesh.ir/std;jsessionid=4503AF90CA1BDD1446F7DE79CFF7111E/handle/yse/218489 | |
| description abstract | This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity. This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements. This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers. The guidance given in this International Standard can complement an organization's quality management system | |
| language | English | |
| title | ISO 10008 | num |
| title | Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions - First Edition | en |
| type | standard | |
| page | 36 | |
| status | Active | |
| tree | ISO - International Organization for Standardization:;2013 | |
| contenttype | fulltext |
