DIN EN 13269

Abstract

Scope: This European Standard provides guidance on the preparation of contracts in private sector for maintenance services. It can be applied to: — cross-border as well as national company/maintenance contractor relationships, — the whole range of maintenance services including planning, management and control in addition to maintenance operations, — every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment. It does not — provide standard forms for maintenance contracts, — determine rights and obligations between company and maintenance contractor, — provide rules for agreements with public administrations. NOTE It is common to have service-level-agreements with different models, including consulting, engineering, improvements and optimization with incentives. It is out of the scope of this standard to consider characteristics of these agreements.