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ISO 10008
Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions - First Edition
Organization:
ISO - International Organization for Standardization
Year: 2013
Abstract: This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.
It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.
This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.
This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.
The guidance given in this International Standard can complement an organization's quality management system
It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.
This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.
This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.
The guidance given in this International Standard can complement an organization's quality management system
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| contributor author | ISO - International Organization for Standardization | |
| date accessioned | 2017-09-04T18:36:33Z | |
| date available | 2017-09-04T18:36:33Z | |
| date copyright | 2013.06.01 | |
| date issued | 2013 | |
| identifier other | JLJNDFAAAAAAAAAA.pdf | |
| identifier uri | https://yse.yabesh.ir/std/handle/yse/218489 | |
| description abstract | This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity. This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements. This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers. The guidance given in this International Standard can complement an organization's quality management system | |
| language | English | |
| title | ISO 10008 | num |
| title | Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions - First Edition | en |
| type | standard | |
| page | 36 | |
| status | Active | |
| tree | ISO - International Organization for Standardization:;2013 | |
| contenttype | fulltext |