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ISO 10004
Quality management - Customer satisfaction - Guidelines for monitoring and measuring - First Edition
Organization:
ISO - International Organization for Standardization
Year: 2012
Abstract: This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
This International Standard is intended for use by organizational regardless of type, size or product provided. The focus of this International Standard is no customer external to the organization.
This International Standard is intended for use by organizational regardless of type, size or product provided. The focus of this International Standard is no customer external to the organization.
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| contributor author | ISO - International Organization for Standardization | |
| date accessioned | 2017-09-04T15:33:48Z | |
| date available | 2017-09-04T15:33:48Z | |
| date copyright | 2012.09.15 | |
| date issued | 2012 | |
| identifier other | OKOIZEAAAAAAAAAA.pdf | |
| identifier uri | https://yse.yabesh.ir/std/handle/yse/35452 | |
| description abstract | This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizational regardless of type, size or product provided. The focus of this International Standard is no customer external to the organization. | |
| language | English | |
| title | ISO 10004 | num |
| title | Quality management - Customer satisfaction - Guidelines for monitoring and measuring - First Edition | en |
| type | standard | |
| page | 40 | |
| status | Active | |
| tree | ISO - International Organization for Standardization:;2012 | |
| contenttype | fulltext |